In today’s digital age, hotels are seeing a lot of competition both online and offline. The rise of accommodation establishments has sprouted from urban cities to rural towns, from 5-star to 1-star-type of hotel accommodations and even based on accommodation type – from boutique hotels to bed and breakfasts. The competition is even tighter online.
If there’s one industry that’s ever evolving, it’s definitely the hospitality industry. Hospitality no longer just pertains to hotels or other forms of lodging, but it has expanded to also include restaurants and many forms of transportation such as airlines, cruise ships and fancier trains. Regardless of the business, hospitality plays a big role in tourism.
When you’re about to book yourself a room at a luxurious hotel for a well-deserved vacation, it’s only fitting that you set high expectations for your whole stay. You consider the hotel’s location, amenities, and the services that they offer...