REBOOKING AND CANCELLATION POLICY:
1. All rebooking and cancellation requests are subject to availability and approval of AUREO La Union Management.
2. Cancellation or Rebooking request must be received seventy-two (72) hours prior to arrival date to avoid penalty charges.
3. For reservations which cancelled after the period stated above, the Resort shall retain fifty percent (50%) of the total cost of the booking or an amount equivalent to one (1) night stay, whichever is higher as penalty for late cancellation.
4. No show charges are equivalent to the total room charges for the entire period booked.
5. No refund/cancellation for in-house guests in case of a shortened stay and last minutes charges.
HOTEL GUIDELINES:
STANDARD CHECK-IN / CHECK-OUT: Check-in time is 3:00 PM; Check – out time is 12:00NN
Rates are inclusive of daily breakfast for 2 for Superior, Deluxe, Deluxe Swim Up, Villa Room, Executive Suite, and One Bedroom Luxury Pool Villas. Breakfast good for 4 for Family Room, Family Room Swim Up and Two Bedroom Sea Park and Two Bedroom Luxury Pool Villas, Breakfast for 6 for Sea Park Two Bedroom and 10 pax for Penthouse.
All rooms are non-smoking, no cooking facilities (Except for Sea Park). The hotel accepts guests travelling with pets subject to terms and condition. Only 1 pet per room is allowed with extra charge. No pets allowed for Luxury Pool Villas, Deluxe, Deluxe Swim Up, Family Swim Up and Executive Suite.
Incidentals Deposit of Php 2,000 per room to be collected by the Front Desk upon check-in.
Charge of extra person/bed is Php 1,850 per night for Superior, Deluxe, Deluxe Swim Up, Villa Room. Charge of extra person is Php 3,000 for Luxury Pool Villas. (inclusive of breakfast)
Children below 7 years of age sharing room with at least 2 adults are free of charge. (Max of 2 free of charge children per room)
Bringing in of food and beverage into the premises is strictly prohibited and shall impose an applicable “Corkage Fee”.
Should there be Senior Citizen in the group, please provide a clear copy of senior I.D upon booking to avail the senior discount. Rates will be based on published rates and/or peak rates only. Please note that a discount is applicable on the part of senior citizen only and not per room basis. We will only acknowledge a Senior discount and VAT exemption prior payment was made. Once the booking has been settled, the discount will no longer be applied.